Refund policy

Made just for you

Everything at Guava-Cat is printed to order. Nothing sits on a shelf waiting for you: your item is made after you place your order, by our production partner.

Because each piece is made especially for you, we can't accept returns or exchanges if you change your mind, order the wrong size or pick the wrong item. Please check the size guide and product details carefully before ordering. If you're unsure about anything, just ask us first, we're happy to help.

If something's wrong, we'll put it right

If your order arrives:

damaged
misprinted
faulty or defective
or it isn't what you ordered

we'll send you a free replacement, or a full refund if a replacement isn't possible. You won't need to send the item back.

How to let us know

Email us at guava-cat@hotmail.com within 30 days of receiving your order with:

your order number
a clear photo of the problem (and the label, if it's the wrong item or size tag)
a short description of what's wrong

We'll get back to you as quickly as we can, usually within a couple of working days.

Lost parcels

If your order hasn't arrived, please contact us within 30 days of the estimated delivery date shown in your shipping confirmation. We'll track it down and, if it's lost, send a replacement or refund.

Wrong or incomplete address

Please double-check your address at checkout. If a parcel is returned because the address was wrong or incomplete, or because it wasn't collected, we can resend it, but you'll need to cover the cost of reshipping. Returned parcels that aren't reclaimed within 30 days can't be resent.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 working days to show on your statement.

Your legal rights

This policy doesn't affect your statutory rights as a consumer in the UK or the EU, including your right to a repair, replacement or refund if an item is faulty or not as described.